Legal
Privacy Policy
Last updated: August 26, 2026
SmartPrint helps you split large PDF pages into tiled sheets for home printing. The editor is designed so your PDF, layout choices, preview, and exported file are processed in your browser. We do not upload or store your PDF or exported files on our servers unless you separately choose to send content to us for support.
Data we collect and why
Editor and PDF data
When you use SmartPrint, your PDF, layout settings, preview state, and generated export are processed locally in your browser. During checkout, temporary project data may be saved in your browser storage so your session can be restored after payment.
Server-side records may include layout metadata such as rows, columns, paper size, orientation, sheet count, payment tier, and export identifiers. These records help us confirm access, prevent misuse, troubleshoot checkout issues, and understand aggregate product usage. They do not include your PDF file or exported content.
Account and access data
If you sign in, purchase a pass, or receive a free export grant, we may collect account identifiers such as your email address, user ID, entitlement status, product type, checkout session details, and export counts. We use this to provide paid and free access, restore eligible purchases, enforce limits, and prevent fraud.
Payment data
Payments are processed by Stripe. We do not store full card numbers or bank account details. Stripe may send us limited purchase records such as payment status, product purchased, receipt information, transaction identifiers, amount, currency, and related webhook events.
Support
If you contact support, we collect the information you choose to send, such as your email address, message, order details, or screenshots needed to answer your request.
Analytics and diagnostics
We use analytics and diagnostic data to understand page performance, editor usage, checkout completion, exports, errors, and aggregate traffic sources. This may include page views, event names, referrer parameters, country-level analytics, browser type, device type, layout metadata, and timestamps.
Recipients and service providers
We share data only as needed to operate SmartPrint, comply with legal obligations, protect the service, or respond to your requests. Recipient categories may include hosting providers, authentication providers, payment processors, analytics providers, email and support tools, and professional advisers or authorities when legally required.
We do not sell your PDF files, exported files, or account information.
Retention
Your PDF, preview data, temporary checkout data, and exported files are stored locally in your browser until you delete them, clear browser storage, or the browser removes them. We do not intentionally keep copies of those files on our servers.
Account, entitlement, checkout, payment, export, and support records are kept for as long as needed to provide the service, maintain purchase history, comply with tax, accounting, security, and legal obligations, and resolve disputes.
Your controls and choices
You can use SmartPrint without creating an account for eligible free exports. You can delete browser storage, cookies, and locally saved project data through your browser settings. You can contact us to request access, correction, deletion, or other help with personal data associated with your account, purchase, or support request.
Contact
Questions about privacy? Email support@smartprint.app